We have listed below the most commonly asked questions customers have asked when contacting CSAS, please click on the question to reveal the answer. If you cannot find the information you require below please use the General Enquiry tab on the Contact Us page to raise a query.

General

A patient's previous screening information can be found by using Open Exeter
Please complete section 1 of the Screening Incident Assessment Form (SIAF) which can be located here and submit to your local Screening QA Service or Screening and Immunisation Team.
Private tests and tests taken abroad are no longer recorded on a patient’s cervical screening record in line with PHE guidance, please refer to section 6.10 when selecting the following link here.
The most secure way of contacting CSAS is to use our online forms. These can be found on our Contact Us page.
To notify CSAS of any staff changes either the staff member or the main contact can use the contact update form found on the Contact Us page.
Yes. A screening invitation can be deferred due to pregnancy, recent test, under care of colposcopy, under treatment, discharge from colposcopy or personal choice. Further information can be found here.
The forms can be found by clicking on the Primary Care wording in the blue banner at the top of this page. Please note the forms are in pdf format to ensure they remain standardised across the service. Please print off, complete and upload the form for submission via our online enquiry form which can be found on our Contact Us page.

Online Forms

Please go to our Contact Us page and click on the blue button that best meets your enquiry. Fields on the form that are mandatory are marked with an asterisk.
If you are not listed on our system as a contact within your organisation we are unable to reply to you. An e-mail will have been sent to the main contact we hold for your organisation in relation to the query you raised. Please check with them to see if your query has been answered. You can add your contact details to your organisation by using the contact update form on our Contact Us page.

Open Exeter

The patient has not been deducted properly and so whilst not showing as registered at the practice on your clinical system is still registered to your practice on the NHAIS / Exeter system. Please contact PCSE regarding this patient here
The HMR101 form cannot be edited. Patient details should be amended on your clinical system and sent via the GP links to PCSE for processing.
Requests should be made to your organisations super user, as they have permission to create and amend details, however if you do not have a super user then please contact PCSE here. If you are a GP practice your super user is usually the practice manager.

Patients

Should you have any questions / concerns in relation to being part of the cervical screening programme please contact your GP Practice who will be able to discuss these with you.
You can cease yourself from the cervical screening programme by going to the Contact Us page, selecting the cease blue button and then follow the instructions on the page and attaching a signed document of your instruction to be ceased from the programme. Alternatively, you can visit your GP practice to discuss with a health professional who will then complete a form and submit to CSAS on your behalf.
We cannot reprint your invitation letter. If you have not yet been for a test a reminder will be sent to you 18 weeks after the initial invitation letter was sent. You do not have to wait for the reminder letter to attend for a cervical screening test as the practice will be able to check on their systems your next test due date.
Your NHS number will be on any letter you receive from the NHS. Alternatively you can find your NHS number via the NHS website by clicking the link here.

Practice

Patient details should be amended on your clinical system and sent via the GP links to PCSE for processing.
Please contact the registration team at PCSE here. On notification from PCSE CSAS will contact a practice regarding next steps for gender reassignment patients if they are of screening age. Gender reassigment patients are the responsibility of the practice.
No. Once the gender of a patient is changed from female the call/recall system (NHAIS) cannot identify gender reassigned patients. It is therefore the practices responsibility to ensure these patients are called. You may wish to use the "Schedule Assignment" functionality of your clinical system to do this.
Test results are received by practices via the lab links. It is the responsility of the sample taker to ensure a result has been received for every sample they take.
Prior Notification Lists(PNLs) are generated to GP Practices on a weekly basis. PNLs detail patients who are due for a cervical screening test in approximately 3 months. CSAS issue invitation letters to patients approximately 5-6 weeks before the patient’s test is due.  If a cervical sample isn’t received within 18 weeks, a reminder letter is sent to the patient. If a cervical sample isn’t received, Final Non Responder (FNR) cards are issued to GP Practices approximately 14 weeks after the reminder letter, which indicates that the patient is overdue.
Please contact your local Screening and Immunisation Team (SIT) who will be able to assist this request.
Please contact your local Screening and Immunisation Team (SIT) who will be able to assist this request.
Yes. You will need to complete a blank HMR101 form which can be printed from Open Exeter or ordered as part of your supplies ordering via PCSE. Please clearly indicate on the form that a prepopulated version was not available on Open Exeter because you are awaiting for the patient’s full registration to be completed, this will prevent the laboratory rejecting the sample. Please also include any screening history or clinical details you are aware of to support the laboratory in providing the correct recall management.
You need to contact the colposcopy clinic in relation to this. They will notify CSAS on their colposcopy discharge notice of a womans NTDD.