Privacy policy


Your privacy is extremely important to us. We only use the information you provide about yourself when using this website to answer your enquiry or to help us to improve our service to you. We do not share this information with any third party except to the extent necessary to answer your enquiry if that enquiry requires the involvement of a third party. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. 

The information we collect 

We may collect and process the following data about you: 

  • Information that you provide by filling in forms on the NHS CSAS site. 
  • This includes information provided when completing our forms. This may include your name, email address, home address and contact telephone number. We may also ask you for information when you report a problem with our site. 
  • If you contact us, we may keep a record of that correspondence. 
  • Details of your visits to our site including (but not limited to) web server statistics, traffic data, location data and details of the web pages and resources that you access. We may collect information about the device you use to view the site, its operating system and browser type via the web server log files, for system administration and to analyse aggregate information. This is statistical data about our users’ browsing actions and patterns, and does not identify you individually. You can read details of our statistical cookies and how you can manage them/opt out of them in our cookie policy. 

How we protect your information 

All information you provide to us is stored on our secure servers. 

Unfortunately, the transmission of information via the internet is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of data that you transmit to our site; any transmission is therefore at your own risk. Once we have received your information, we use strict internal procedures and security features to prevent unauthorised access. 

There are facilities within this web site which allow you to type in information and send it to NHS CSAS. You should be aware that such transmissions are currently not subject to any encryption and could, in theory, be intercepted and read by someone. Therefore, you may wish to avoid including information which you consider to be private. Any information you supply via this web site will be handled in accordance with our policies and procedures for data protection. 

We also keep your information confidential. The internal procedures of NHS CSAS cover the storage, access and disclosure of your information. 

How we use your information 

We use information held about you in the following ways: 

  • To provide you with information, services that you request from us 
  • To carry out our obligations arising from any contracts entered into between you and us. 

We may also use your data to provide you with information about goods and services which may be of interest to you and we may contact you about these by email, SMS, post or telephone. 

If you do not want us to use your data in this way, please contact us. 

Your rights 

You have the right to ask us not to process personal data for marketing purposes. We will inform you (before collecting your information) if we intend to use your data for such purposes unless it is for a similar purpose that you have previously consented to. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us. 

Our site may, from time to time, contain links to and from the websites of our clients and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. 

The Data Protection Act 2018 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. 

Your consent 

By submitting your information, you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes. 

Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers. 

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